Replacement/Refund Policy

We do not accept returns for damaged items. Instead, we will replace the damaged item. However, to initiate a replacement, we require a proper unboxing video showing the condition of the item upon receipt.

Exchanges/Replacement

To be eligible for a replacement due to damage, you must provide a proper unboxing video demonstrating the condition of the item upon receipt. The item must be unused and in its original packaging. Additionally, include the receipt or proof of purchase.

To start the replacement process, please contact us at support@shopizstore.com.

Upon approval of your replacement request and verification of the unboxing video, we will proceed to send you a new item.

Should you have any questions regarding our replacement policy, feel free to reach out to us at support@shopizstore.com.

Exceptions / Non-Returnable Items

Certain items, such as customized phone cases or items offered under special promotions, cannot be returned.

Damages and Issues

Upon receiving your phone case, please inspect it thoroughly. If you notice any defects or damages, notify us immediately. Alongside informing us, please provide the unboxing video as evidence.

Return and Refunds

Returns are not applicable for damaged items. We will replace the damaged item upon verification of the unboxing video. Once the replacement is approved, we will dispatch the new item to you.

For any inquiries regarding replacements, please contact us at support@shopizstore.com.